Blog So Many Channels For Customers?! By Sarah Fernando As a major aspect of the Salesforce Spring 2020 update, Salesforce now offers a channel menu which is a customized and simple path for B2C and B2B customers to communicate through several channels. When the channel menu is integrated into an external-facing B2C or B2B website, the… Continue reading So Many Channels For Customers?!
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The Power of Pledge 1%, Serving Our Community During the COVID-19 Crisis
Blog The Power of Pledge 1%, Serving Our Community During the COVID-19 Crisis By Sarah Fernando Pledge 1% is a philanthropic movement where companies donate 1% of their equity, time, product, or profit to non-profit organizations or causes of their choice to make an impact on their local communities. Salesforce, Atlassian, Rally for Impact, and Tides… Continue reading The Power of Pledge 1%, Serving Our Community During the COVID-19 Crisis
Your Need For Salesforce Sandboxes and Data Masks
Blog Your Need For Salesforce Sandboxes and Data Masks By Sarah Fernando Salesforce offers a variety of CRM solutions to leverage customer service, marketing, business development, and more for organizations. Modernizing your system or set of systems can be daunting. One of the many reasons you may be hesitant to implement and integrate complex systems could… Continue reading Your Need For Salesforce Sandboxes and Data Masks
For Salesforce Einstein, Language is No Barrier!
Blog For Salesforce Einstein, Language is No Barrier! By Sarah Fernando Salesforce Summer 2020 Release has numerous new features and updates in order to enhance the user experience in Service Cloud. Among these updates include Einstein for Service. Einstein now has a set of features to assist with intelligence. Einstein case classifications assist in lookup fields… Continue reading For Salesforce Einstein, Language is No Barrier!
Power Your Sales Team with Salesforce Sales Cloud & Einstein Summer ’20 Edition
Blog Power Your Sales Team with Salesforce Sales Cloud & Einstein Summer ’20 Edition By Sarah Fernando Salesforce Summer 2020 Sales Cloud comes with a variety of new features for Sales Executives and Representatives to save time and connect with prospects seamlessly using Salesforce’s Outlook and Gmail integrations, as well as Einstein Call Coaching. Using… Continue reading Power Your Sales Team with Salesforce Sales Cloud & Einstein Summer ’20 Edition