The technology modernization was extended further with Brite Systems’ development of a community portal. On the community portal, public defenders can access documents, training courses from Moodle, event registration, and much more. The integrated public facing portal created a seamless user experience at the start of 2020.
Brite Systems’ implementation of Salesforce for IPDC has enabled the agency to offer improved services to public defenders and reduce the administrative burden of staff. The capability to access documents, purchase books and other resources, register for events, pay via integration with Indiana Interactive, and complete training are benefiting revenue streams for IPDC. It is also equipping Indiana’s public defenders with the proper resources to support Hoosiers across the state.