Service Level Agreement.

Service Availability:

Enlite has a 99.9+ percent uptime record. To ensure maximum uptime and continuous availability, Enlite provides redundant data protection and the most advanced facilities protection available, along with a data recovery plan.

Enlites’ disaster recovery plans currently have the following target recovery objectives: (a) restoration of the Enlite service within a Recovery Time Objective (RTO) of 12 hours after Enlites’ declaration of a disaster; and (b) maximum Customer Data loss, or, Recovery Point Objective (RPO), of 4 hours. However, should a disaster or multiple disasters cause the compromise of both data centers as the same time, these targets may be adjusted.

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Contact Information


101 West Ohio Street, Suite 2000, Indianapolis, IN 46204