Empowering Indiana APS with Integrated, Salesforce-Native Case Management
Client Overview
The Indiana Adult Protective Services (APS) is responsible for safeguarding elderly and vulnerable adults from abuse and neglect. As a state agency, it coordinates investigations, assessments, and service plans to ensure the well-being of its clients. However, its efforts were constrained by a 15-year-old legacy system that relied heavily on manual processes, limiting data accuracy, visibility, and collaboration with external agencies.
The Problem
Indiana APS struggled with operational inefficiencies and limited collaboration due to outdated technology and manual processes:
- Manual data entry — Led to poor data collection quality and accuracy, slowing down case management and increasing the risk of human error.
- No integration with external agencies — Data exchange between AAAs, case managers, and courts was manual, resulting in fragmented communication and delays.
- 15-year-old legacy system — Depended on outdated technology that could no longer meet the evolving needs of adult protective services.
- No dashboards or reporting — Staff lacked visibility into key metrics, case statuses, and critical dates, making it difficult to track progress and prioritize work.
- Limited 360-degree view of cases — Staff could not easily access a full picture of triage, investigations, assessments, and service plans, impacting decision-making.
The Strategy
Brite Systems implemented Enlite, a Salesforce-native accelerator designed to modernize APS operations with minimal customization. Key solution features included:
- 1
Integrated Case Management — Built-in modules for intake, triage, assessments, service plans, and document management streamlined the end-to-end case lifecycle.
- 2
Seamless System Integration — Enabled secure data exchange with AAAs, service providers, and state agencies, improving cross-agency collaboration.
- 3
Data Visualization — Customized dashboards gave APS staff clear, real-time views of open, pending, and overdue cases to prioritize work efficiently.
- 4
Comprehensive Reporting — Developed advanced reporting tools to support federal compliance and provide actionable insights to leadership and stakeholders.
- 1
Integrated Case Management — Built-in modules for intake, triage, assessments, service plans, and document management streamlined the end-to-end case lifecycle.
- 2
Seamless System Integration — Enabled secure data exchange with AAAs, service providers, and state agencies, improving cross-agency collaboration.
- 3
Data Visualization — Customized dashboards gave APS staff clear, real-time views of open, pending, and overdue cases to prioritize work efficiently.
- 4
Comprehensive Reporting — Developed advanced reporting tools to support federal compliance and provide actionable insights to leadership and stakeholders.
The Implementation
Brite Systems deployed the Enlite solution through a focused and collaborative approach:
The Results
Enlite's modern aging solutions delivered measurable improvements across key areas:
Business Benefits
The Enlite implementation successfully addressed Indiana APS' operational challenges and improved protective services delivery:
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Start with a conversation about your challenges and goals. No sales pitch, just honest advice from people who know government.Start with a conversation about your challenges and goals. No sales pitch, just honest advice from people who know government.