Ideas for mission driven teams

Perspectives, case studies, and research on AI, data, and Salesforce for government and nonprofits — from the team delivering it.

Featured · Agentforce

Salesforce Koa: A CRM Reasoning Model for Agentforce

Salesforce says Koa, its first CRM reasoning model, was trained with no customer data. Why that matters for teams building agents on Agentforce.

BlogOct 20265 min readRead→

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Showing 1–6 of 24 insights

Blog

AIforce Is Here

Salesforce's AIforce lets agents act on CRM data without opening the UI. For public programs, the risk is the controls that only ever lived on the page layout.

BlogSep 20265 min readRead→

Government

No Wrong Door: How HHS Agencies Are Modernizing Access with Salesforce APS

BlogApr 20265 min readRead→

Beyond the Hype: How Dreamforce 2025 Redefined AI Reality

BlogDec 20255 min readRead→

Government

Why Grants Management is the Foundation of Rural Health Transformation

Rural health doesn’t need another demo. It needs systems that are already working in production.

BlogDec 20255 min readRead→

Government

What 2026 Means for Aging Services: The New Era of Digital Modernization

BlogDec 20255 min readRead→

Salesforce

Salesforce Spring ’26 Release: What’s Changing and How to Prepare

BlogDec 20255 min readRead→

Ready to Transform Your Mission with AI?Ready to Transform Your Mission with AI?

Start with a conversation about your challenges and goals. No sales pitch, just honest advice from people who know government.Start with a conversation about your challenges and goals. No sales pitch, just honest advice from people who know government.

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