Brite Systems
Service Level Agreement
Service availability and disaster recovery commitments for Enlite, published for Texas DIR cooperative contract customers and other DIR-eligible buyers.
Service availability
Enlite has a 99.9+ percent uptime record. To ensure maximum uptime and continuous availability, Enlite provides redundant data protection and the most advanced facilities protection available, along with a data recovery plan.
Disaster recovery objectives
- Recovery Time Objective (RTO)
- 12 hours after declaration of a disaster
- Recovery Point Objective (RPO)
- 4 hours maximum customer data loss
Should a disaster or multiple disasters compromise both data centers at the same time, these targets may be adjusted.
Related
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