What Government Directors Need to Know

Dreamforce 2025 showcased how AI and intelligent automation are solving the operational challenges government agencies face today—workforce constraints, legacy system limitations, and increasing demand for faster, more responsive constituent services.

Agentforce: Addressing Your Agency's Critical Needs

As a government director, you're managing complex operations with limited resources. Agentforce delivers intelligent, automated workflows that directly address your most pressing challenges:

Operational Efficiency

  • Automate eligibility determinations, licensing processes, childcare support, grants management, and citizen inquiries
  • Reduce manual processing time and administrative burden on your staff
  • Free your team to focus on complex cases requiring human judgment

Compliance & Security Built-In

  • Comprehensive audit logging for accountability and transparency
  • Multi-language support to serve diverse populations
  • Enterprise-grade security meeting federal and state requirements

Always-On Service Delivery

  • 24/7 availability for constituent inquiries
  • Consistent, accurate responses across all touchpoints
  • Scalable to handle volume spikes without additional staffing

Why Partner with Brite?

Brite understands the unique constraints and requirements of government agencies. We deliver measurable results:

Proven Public Sector Expertise

  • Recognized Salesforce Summit Partner with specialized government experience
  • Successfully deployed across 19+ states
  • Supporting 10,000+ users in childcare, aging services, adult protective services, and human services

Quantifiable Impact

  • Reduce development time by up to 40%
  • Accelerate service delivery to constituents
  • Decrease manual workload on frontline staff

Compliance-First Approach

  • FedRAMP-authorized cloud deployments
  • 99.9%+ uptime guarantee
  • Full compliance with NIST 800-53, GovCloud, FISMA, HIPAA, and CJIS standards

AI Center of Excellence

  • Purpose-built AI solutions for government workflows
  • Intelligent agents that enhance decision-making
  • Secure, auditable automation that maintains public trust

From Legacy Systems to Modern Service Delivery

We help you transition from outdated, manual processes to intelligent, cloud-based systems designed for:

  • Speed: Faster processing and constituent response times
  • Scale: Handle growing demand without proportional budget increases
  • Transparency: Complete visibility into operations and outcomes
  • Accessibility: Multi-channel, multi-language service delivery

Your Investment, Your Outcomes

As a government steward of public funds, you need partners who deliver measurable ROI:

  • Reduced operational costs through automation
  • Improved constituent satisfaction scores
  • Better staff retention through reduced administrative burden
  • Enhanced compliance and reduced risk exposure
  • Faster time-to-value with proven Salesforce-native accelerators

Next Steps: Connect with Our Leadership Team

Jay Fernando, CEO – Strategic vision for public sector modernization

Greg Braun, VP of Business Development (SLED) – Government partnership and implementation strategy

Montfort Fernando, Director of Engineering (AI & Salesforce Intelligence) – Technical innovation in case management and AI-powered service delivery

Let's Discuss Your Agency's Needs

We understand that every agency has unique challenges, constraints, and goals. Our team is ready to:

  • Assess your current operational pain points
  • Demonstrate how AI-powered workflows apply to your specific use cases
  • Provide implementation roadmaps aligned with your budget cycles
  • Share case studies from similar agencies

The public sector is entering a new era of service delivery. The question isn't whether to modernize—it's who to partner with to ensure success.

Contact Brite to explore how we can help your agency deliver better outcomes for the constituents you serve.

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Contact Information

317-222-1977

101 West Ohio Street, Suite 2000, Indianapolis, IN 46204

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